Frequently asked questions

No. Every room has compliant escape routes, emergency lighting and infrared cameras. Doors never lock and the safe word stops the game immediately.

The safe word is “LIGHTS”. The game master halts the show, lights come up and a steward walks you to the nearest exit. Your group may continue.

Only in Room Nine’s intense mode and within the limits you choose with your wristband at check-in. No contact in any other experience.

Whisper Garden 7+, The Last Ferry 12+, The Cistern 13+, The Sealed Floor 16+, Room Nine 18+. Under-18s need digital parental consent; under-12s must be accompanied by an adult.

Yes — for 18+ experiences and student tickets, at check-in.

The waiver confirms you have read the health warnings and will follow the rules. Each participant signs individually, during booking or later in My ticket.

Weekends, late sessions (after 9 pm) and special nights are busier, so pricing is dynamic. All prices on this demo are samples.

Scaredy mode gives your group a neck lantern; actors keep more distance and sudden effects are softened. Intense mode (18+ only) brings actors closer and more persistent.

Free date change up to 48 hours before, 50% refund up to 24 hours before (sample policy — DEMO). Done in one click in My ticket.

Sessions run back to back: over 10 minutes late shortens your session; after 20 minutes entry is not possible.

20 minutes before. We scan your QR ticket, check waivers and hand out wristbands and lockers.

Comfortable closed shoes and clothes you can move in. No heels; avoid white in Room Nine.

The Cistern and Whisper Garden are step-free. The Sealed Floor has stairs and is not suitable.

Every first Tuesday: “quiet sessions” with no strobes, softened sound and higher light levels.